FAQ's
Frequently Asked Questions (FAQ)
General Questions
1. What is Fash Life Beauty?
Fash Life Beauty is a luxury bath and body brand specializing in handcrafted body butters, body oils, and bath products designed to nourish your skin and enhance your self-care routine.
2. Are your products handmade?
Yes! All our products are handcrafted in small batches using high-quality ingredients to ensure freshness and effectiveness.
3. Do you use natural ingredients?
Yes, we prioritize natural, skin-loving ingredients like shea butter, kokum butter, jojoba oil, coconut oil, and essential oils to provide deep hydration and nourishment.
Body Butters & Body Oils
4. Will my body butter melt in warm temperatures?
Yes, our body butters are made with natural oils and butters that may soften or melt in high heat, especially during shipping in warmer months. If your butter melts, place it in the refrigerator for a few hours to solidify. The texture may change, but the benefits remain the same!
5. My body butter arrived melted—what should I do?
If your body butter arrives melted, simply place it in the refrigerator for a few hours to firm up. Since we use natural ingredients without synthetic stabilizers, changes in texture due to temperature fluctuations are normal.
6. Will the consistency of my body butter change over time?
Body butters may harden in cooler temperatures and soften in warmer environments. For best results, store them in a cool, dry place away from direct sunlight.
7. Can I use body oil instead of body butter?
Yes! Our body oils provide lightweight hydration and a beautiful glow, while body butters offer deeper, long-lasting moisture. If you have very dry skin, you can even layer them together for extra nourishment.
Bath Products
8. What is a deconstructed bath bomb?
A deconstructed bath bomb is a loose, sprinkle-style version of a traditional bath bomb. It allows you to control how much you use, creating a customizable bath experience with skin-softening ingredients and luxurious fragrances.
9. How do I use a deconstructed bath bomb?
Simply sprinkle your desired amount into warm bathwater, watch it fizz and dissolve, and enjoy a soothing, fragrant soak.
10. Will the Ocean Pearl Bath Bomb stain my tub?
No, our bath bomb ingredients are designed to dissolve cleanly in water without leaving stains. However, we recommend rinsing your tub after use to prevent residue buildup.
Shipping & Returns
11. Do you offer international shipping?
Currently, we ship within [only in the USA]. We are working on expanding our shipping options in the future!
12. How long will it take to receive my order?
Processing time is typically [2-3 business days], and shipping times vary based on your location and shipping method selected at checkout. You will receive a tracking number once your order ships.
13. What if my package is lost or damaged during shipping?
If your order arrives damaged or is lost in transit, please contact us at [your customer service email] within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.
14. Do you accept returns or exchanges?
Due to the nature of our handmade bath and body products, we do not accept returns. However, if you experience any issues with your order, please reach out to us, and we will do our best to make it right!
Product Use & Storage
15. How should I store my products?
Store all products in a cool, dry place away from direct sunlight and extreme temperatures to maintain their quality.
16. Can I use your products if I have sensitive skin?
Our products are made with gentle, nourishing ingredients, however we also use fragrance in most of our products. We also offer an unscented version but we recommend doing a patch test before full use if you have sensitive skin. Discontinue use if irritation occurs.
17. Are your products safe for children?
Our products are made with skin-friendly ingredients, but always check the ingredient list before use. For young children, we recommend consulting with a pediatrician before applying new skincare products.
18. Do your products contain preservatives or artificial additives?
We use natural ingredients and avoid harsh chemicals. Some products may contain natural preservatives to ensure freshness, but we do not use artificial stabilizers or fillers.
If you have any other questions, feel free to contact us at [your contact email] or follow us on social media for the latest updates! 💖✨